Microsoft 70-272 Real Exam Questions

Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Candidates for this exam support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment.

1: You are a desktop support technician for your company.
A customer running Windows XP Home Edition reports that he cannot find several of the buttons that usually appear on the Standard Buttons toolbar in Microsoft Internet Explorer.
You need to ensure that the customer can return the standard buttons to the Standard Buttons toolbar.
What should you instruct the customer to do?
A.Click the Restore Defaults button on the Advanced tab in Internet Options in Control Panel.
B.Click the Reset Web Settings button on the Programs tab in Internet Options in Control Panel.
C.On the View menu in Internet Explorer, point to Toolbars and clear Lock the Toolbars.
D.On the View menu in Internet Explorer, point to Toolbars, select Customize, and click the Reset button
Correct Answers: D

2: You are a desktop support technician for your company. All client computers run Windows XP Professional. Users store files on drive D of their computers and back up files daily to a network file server.
A user reports that he is having trouble moving files from one folder to another. You discover that he is attempting to move files from a child folder to a parent folder. When he double-clicks the parent folder to view its contents, the child folder appears instead. The only way he can move the files is to open two instances of My Computer.
You need to ensure that the user can open multiple folders from one instance of My Computer.
What should you instruct the user to do?
A.Select the Simple File Sharing check box.
B.Select the Open each folder in its own window radio button.
C.Select the Launch folder windows in a separate process check box.
D.Select the Display simple folder view in Explorer’s Folders list check box.
Correct Answers: B

3: You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP.
A user reports that at times his taskbar is not visible. No other users report any problems with their taskbar.
You need to ensure that the taskbar is visible at all times on the user’s computer.
What should you instruct the user to do?
A.Enable the taskbar lock feature
B.Remove the auto-hide feature for the taskbar.
C.Run the Accessibility Wizard from the Start menu.
D.Deselect the Hide inactive icons option for the taskbar.
Correct Answers: B

4: You are a desktop support technician for your company.
A customer running Windows XP Home Edition and Microsoft Outlook Express reports that he cannot compose an e-mail message by using the Korean character set. You verify that the computer has the Korean language pack installed. However, he still cannot type Korean characters.
You need to ensure that the customer can type Korean characters.
What should you instruct the customer to do?
A.Reinstall the Korean language pack.
B.Download a Korean version of Outlook Express.
C.Select Auto Encoding from the View menu in Outlook Express.
D.In Regional Options in Control Panel, select the input locale that relates to the regional settings.
Correct Answers: D

5: You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP.
A user reports that when he opens a Microsoft Word document, Word does not display a toolbar that contains the Insert Comment button.
You need to ensure that the appropriate toolbar is displayed when the user runs Word on his computer.
What should you instruct the user to do?
A.Select Detect and Repair… from the Help menu.
B.Right-click one of the existing toolbars and select Reviewing from the context menu.
C.Copy a Normal.dot file from another computer to the My Documents folder on the user’s computer.
D.Open a document that was created by another user. Select Shared Workspace from the Tools menu.
Correct Answers: B

6: You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser.
A user reports that she recently made several changes in Internet Explorer. Now, every Web site she visits displays Web page text in Times New Roman font. The user wants Internet Explorer to display text by using its default configuration.
You need to ensure that Internet Explorer displays text on Web pages by using its default configuration.
What should you instruct the user to do?
A.Click the Restore Defaults button on the Advanced tab in Internet Options in Control Panel.
B.Click the Reset Web Settings button on the Programs tab in Internet Options in Control Panel.
C.Clear the Ignore font styles specified on Web pages check box in Internet Options in Control Panel.
D.On the View menu in Internet Explorer, point to Encoding and select Unicode (UTF-8).
Correct Answers: C

7: You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Outlook Express.
A user reports that he wants to import contacts from his home computer to Outlook Express on his work computer. The user states that he has a copy of the Windows address book file from his home computer that he has brought to the office.
You need to ensure that the user can import the contacts from his home computer to Outlook Express on his work computer.
What should you instruct the user to do?
A.Use the Import Wizard in Outlook Express.
B.Use the File and Settings Transfer Wizard.
C.Use the Synchronization option on the Start menu.
D.Use the Synchronize folder option on the Tools menu in Outlook Express.
Correct Answers: A

8: You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser.
A user reports that her favorite Web sites are too difficult to locate. The user recently added several hundred sites to her Favorites list in Internet Explorer.
You need to help the user arrange her Favorites list.
What should you instruct the user to do?
A.Sort her Internet Explorer Favorites by name.
B.Select Show Related Links on the Tools menu in Internet Explorer to list her Favorites.
C.Synchronize the user’s current home page and make the file available when the user is working offline.
D.Export her Favorites to a file. Open the file in a word processing application and save the file as an HTML file. Import the file into her Internet Explorer Favorites.
Correct Answers: A

9: You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office 2003. A user in the company connects a printer to his computer and shares it with other network users.
The user reports that the other network users can see the printer in a list of available printers on the network, but they cannot print to it.
You need to ensure that network users can print to the printer.
What should you instruct the user to do?
A.Enable simple file sharing in Windows Explorer.
B.Add the Domain Users group to his computer’s Power Users group.
C.Modify the permissions on the shared printer so that the Users group has only Print permission
D.Modify the permissions on the shared printer so that the Users group has only Manage Documents permission.
Correct Answers: C

10: You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and run an antivirus application.
A user reports that she received an e-mail message from the company??s IT department stating that she needs to apply the most current Windows security patches to her computer. The user works from home and has a broadband connection to the Internet.
You need to ensure that the user applies the most current Windows security patches to her computer. You instruct the user to log on to her computer as an administrator.
What should you instruct the user to do?
A.Download the most recent virus signature file, and run the virus scanner.
B.In Security Center, open the Alert Settings dialog box, and select Automatic Updates.
C.Run the Microsoft Baseline Security Analyzer (MBSA) tool, and scan for security updates.
D.In Security Center, under Resources, click Check for the latest updates from Windows Update.
Correct Answers: D

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