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QUESTION 281
A company is implementing a customized app that will automatically route cases.
You need to determine the correct URL to connect to the app location in the cloud.
Which URL format should you use?

A. https://”<“org”>.dynamics.com/apps
B. https://”<“org”>.crm.dynamics.com/
C. https://..dynamics.com/Apps/uniquename/
D. https://”<“org”>/apps

Answer: B

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QUESTION 67
You create a service-level agreement (SLA). For which two of the following key performance indicators (KPIs) can you create actions? Each correct answer presents a complete solution.

A. Escalate By
B. Resolve By
C. First Response By
D. Close By

Answer: BC

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