642-242 UCCEI Real Exam Questions

The 642-242 UCCEI Unified Contact Center Enterprise Implementation exam assesses candidate’s deployment knowledge for Cisco Unified Contact Center Enterprise solutions. Cisco Unified Contact Center Enterprise (Unified CCE) is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop Computer Telephony Integration (CTI), and multi-channel contact management to contact center agents over an IP network.

1: You work as a network technician for P4S Ltd. You are tasked to install a new Cisco Unified IP Phone for a Unified Contact Center Enterprise agent in Unified Communications Manager 5.x. Which is the correct installation order?
A.add device and device type, select model, enter the MAC address, and assign to device pool
B.add agent, select model, enter the MAC address, and assign to device pool
C.add peripheral and peripheral type, select model, and assign to device pool
D.add phone, select model, enter the MAC address, and assign to device pool
Correct Answers: A2: Where would Urgent Priority be checked off in while configuring a Cisco Unified Communications Manager dial plan to allow for dialing 911 or placing other emergency calls?
A.route pattern
B.calling search space
C.route list
D.route group
Correct Answers: A

3: IP IVR is short for Cisco Unified IP Interactive Voice Response.While deploying the Cisco Unified IP IVR 4.1(x) to communicate with Cisco Unified Communications Manager, how to configure the IP IVR to communicate with more than one Cisco Unified Communications Manager server in the cluster?
A.On the JTAPI Provider Configuration web page, enter the IP address or host name of the publisher and when you synchronize the configuration, the IP IVR will automatically configure the available Cisco Unified Communications Manager servers.
B.On the JTAPI Provider Configuration web page, there are two fields to input the IP addresses or host names of the Cisco Unified Communications Manager servers.
C.On the JTAPI Provider Configuration web page, list the IP addresses or host names of the Cisco Unified Communications Manager servers separated by a comma.
D.On the JTAPI Provider Configuration web page, you can enter only one Cisco Unified Communications Manager server for the JTAPI provider.
Correct Answers: C

4: On the basis of the Cisco Unified Contact Center Enterprise solution, in the Unified IP IVR 4.0(x), how to create CTI route points and CTI ports?
A.CTI route points and CTI ports are created from the CRS Administration first and then the CTI route points and CTI ports are associated to the correct user using Unified Communications Manager Administration manually.
B.CTI route points and CTI ports are created from the CRS Administration menu. The CRS Administration will automatically create and associate the CTI route points and CTI ports in Unified Communications Manager.
C.CTI route points and CTI ports can either be created from the CRS Administration menu or from the Cisco Unified Communications Manager Administration as long as the CTI route points and CTI ports are associated to the correct IP IVR user profile.
D.CTI route points and CTI ports are created and associated to the IP IVR user in Cisco Unified Communications Manager Administration prior to configuring the CTI route points in the IP IVR in the CRS Administration menu.
Correct Answers: B

5: In a Cisco Unified ICM routing script, which method can best assign a sales call a higher priority in the system?
A.Use a Queue Priority node for support and other non-sales calls with priority 1.
B.In the Queue to Skill Group node, set the call priority to 1 for any Sales skill group queue nodes.
C.At the beginning of the Sales routing script, use the Queue Priority node to set the priority of all calls hitting that script to 1.
D.In the Queue to Skill Group node, set the call priority to 10 for any Sales skill group queue nodes.
Correct Answers: B

6: Media termination points in Cisco Unified Communications Manager provide media services such as call hold and call transfer for a call routed to an H.323 endpoint. To configure an MTP resource, which two items must be configured? (Choose two.)
A.MTP type
B.MAC address
C.media routing domain
D.device pool
Correct Answers: A D

7: Observe the options carefully ,then answer my question. In the Cisco Unified Contact Center Enterprise solution, when a CTI Server on a Peripheral Gateway fails, all the following things will happen except which one?
A.CTI OS Agent Desktop clients display an "Offline" message.
B.CTI OS Server disconnects all active agent CTI OS desktop clients from failed server.
C.CTI OS Agent Desktop clients attempt to automatically connect to another CTI OS Server.
D.Both CTI OS Servers perform a graceful shutdown to reset CTI OS Agent Desktop client connections.
Correct Answers: D

8: Which action will be taken first to create a new CTI route point related to a JTAPI user in the Cisco Unified Communications Manager 4.1(x)?
A.Create the CTI route point device and assign a directory number.
B.Create a new directory number and associate it to the JTAPI user.
C.Using device association, map the CTI route point directory number to the JTAPI user.
D.Create a calling search space that includes the JTAPI user and CTI route point directory number.
Correct Answers: A

9: A Cisco Unified Contact Center Enterprise routing script is able to send calls directly to a pre-defined label or extension on a Cisco Unified Communications Manager IP Phone. Which effect is of that sort of routing on the system?
A.The Cisco Unified Contact Center Enterprise solution does not lose track of the call if the call is transferred to a monitored or agent extension / device target in the system.
B.The Cisco Unified Contact Center Enterprise solution will automatically take the call back based on the ring-no-answer settings for the agent group associated with the call if no one answers within the timeout parameter.
C.The Cisco Unified Contact Center Enterprise solution loses track of the call and reports it as "transferred out".
D.The Cisco Unified Contact Center Enterprise solution cannot send calls outside the defined range of agent extensions / device targets in the system.
Correct Answers: C

10: In the Cisco Unified Contact Center Enterprise solution, how will incoming calls be treated when the Cisco Unified Communications Manager subscriber for the Cisco voice gateway is down?
A.The call will get a "fast busy" and be terminated by the gateway.
B.The voice gateway will reroute the call to a secondary CTI route point.
C.The voice gateway will use the alternative/backup subscriber in the cluster for call control.
D.The voice gateway will route around the subscriber to an IP IVR port.
Correct Answers: C

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