Latest 2014 Pass4sure and Lead2pass Avaya 3301 Practice Tests (21-30)
QUESTION 21
You have completed s single, non-replicated nodal Contact Center Multimedia (CCMM) Installation, hut after configuring the License Manager and rebooting the server, you are seeing licensing errors in OR CCMM server’s event log. You review the licenses file installed on the license Manager to verify that the proper licensing is in place for CCMM.
Which licensed feature must be present in the license file to enable CCMM?
A. LM_MMS
B. LM_MMPN
C. LM_LOC_VOA
D. LM_CCMM_Nodal
Answer: B
QUESTION 22
When the agent attempts to log into the Avaya Aura Agent Desktop (AAAD) for the first time, an "Invalid Credentials" error message is displayed.
What is the cause of the error?
A. The Windows account that the agent has used to log on to the computer is not mapped to an address
in Communication Control Toolkit (CCT).
B. The password set for the agent in Contact Center Multimedia (CCMM) does not match I password the
agent is using in AAAD.
C. The Voice URI assigned to the agent in Contact Center Manager Administration (CCMA) is incorrect.
D. The SSL certificate used to secure CCT communications is not installed on the agent’s computer.
Answer: A
QUESTION 23
You have uploaded a new license file containing additional features to the Contact Center Manage Server (CCMS) and updated the License Manager with the new licenses. However, the new features are not accessible in Contact Center Manager Administrator (CCMA).
What should you do next to make the new features available in the Avaya Aura Contact Center (AACC)?
A. All AACC servers must be rebooted in the following order: CCMS, Contact Center Multimedia (CCMM), Communication Control Toolkit (CCT), CCMA.
B. The License Manager service must be restarted using the Windows Service Manager.
C. Restart each component to force it to renew its license with the License Manager; the features will be automatically enabled when the license is renewed.
D. The "Refresh All Servers" utility must be run from the CCMA Configuration page.
Answer: D
QUESTION 24
You want to install the Service Packs on your Avaya Aura Contact Center (AACC) co-resident server which contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs he installed using the Contact Center Patch Manager?
A. Add the folder containing each patch to the patch directory list in the Contact Center Patch Manager,
then click "Scan for Updates" to locate all Service Packs. The selected folders will I scanned, and the
new service Packs will be offered for installation.
B. Browse for the top level folder which contains all folders where Service Pack tiles are located, then
click "scan for Updates" to locate all Service Packs. The selected folder and all folders and all folder
underneath it will be scanned, and the new Service Packs will be offered for installation.
C. Copy all Service Pack files to the folder which was used to install the previous set of Service Packs,
then start the Contact Center Patch Manager. The previous folder will be scanned automatically and
all new Service Packs will be offered for installation.
D. Copy all Service Pack files to D:\Avaya\ServicePacks, then start the Contact Center Patch Manager.
The new Service Packs will be automatically detected and offered for Installation.
Answer: B
QUESTION 25
You are planning an Avaya Aura Contact Center (AACC) deployment. I he Information Technology department has requested that you specify host names (or the AACC servers.
Whit h two hostnames meet the server naming requirements specified by Avaya and RFC 1123? (Choose two.)
A. 01CTCTRSRV
B. CONTACTCTRSRV01
C. CONTACTCENTERSRV01
D. CTCTR SRV01
E. CTSRV01
Answer: BE
QUESTION 26
During installation of Contact Center Manager Server (CCMS) on a standalone server, an error message is displayed. The installation ultimately fails.
What would you do to detect the cause of the installation error?
A. Examine the installation summary and results files in C:\Program Files\Avaya\Resources\html.
B. Examine the log files in C:\Avaya\Logs\Sysops.
C. Examine the log files in D:\Avaya\Logs\CCMS.
D. Examine the Windows Application event log.
Answer: B
QUESTION 27
You are In the process of installing the Avaya Aura Contact (enter (AACX) Contact Center Manager Server (CCMS) software. As part of the installation, the Platform Vendor Independence (PVI) utility run to determine it the target server meets the minimum specifications required for the CCMS software Installation.
How does the PVI checker utility determine whether the server platform meets the minimum required specifications?
A. The PVI checker utility compares the server specification’, to the minimum spot if requirements
provided by Avaya at the time the PVI utility was released.
B. The PVI checker utility compares the server specifications to the minimum specifications calculated
by the Contact Center Migration Tool (CCMT) from the previous server’s configuration data.
C. The PVI checker utility compares the server specifications to the minimum specifications calculated
by the contract from the expected design capacity requirements entered by the installer.
D. PVI checker utility compares the server specifications to the most current minimum s specifications
downloaded from the Avaya website.
Answer: A
QUESTION 28
You must upgrade a contact center to Avaya Aura Contact Center (AACC) 6.x. The site is currently using Avaya NES Contact Center Rel 7.0 (CC7), with standalone Contact Center Manager Server (CCMS) Contact Center Manager Administration (CCMA), and Communication Control toolkit (CCT) servers the currently deployed software is Installed on Windows Server 2003 R2 standard Edition 32-bit x86, with Microsoft Service Pack 2 installed. You have verified that the existing servers meet the minimum hardware requirements for the site’s deployment of AACC.
What are the steps for performing an in-place upgrade from CC7 to AACC RIs 6.x, using the existing servers?
A. 1. Upgrade the operating system on each CC7 server to Windows Server 2008-
2. Run the AACC 6.x installation utility from the installation DVD.
B. 1. Upgrade the operating system on each CC7 server to Windows Server 2008.
2. Once the operating system upgrade is complete, run the Contact Center Migration Tool (CCMT)
provided in the most current AACC 6.x Service Pack.
C. 1. Use the CCMT to migrate historical and configuration data from the servers.
2. Install Windows Server 2008 as a clean installation (do not perform an upgrade).
3. Install the AACC 6.x software on each server and restore the migrated CC7 data.
D. 1. Make a complete backup of all CC7 data and configuration on each server.
2. Install Windows Server 2008 as a clean installation (do not perform an upgrade).
3. Install the AACC 6 software on each server and restore the CC7 data.
Answer: D
QUESTION 29
You are in the process of migrating an Avaya NHS Contact Center Multimedia (CCMM) 6 0 server to a new Avaya Aura Contact (enter (AACC) CCMM 6 server. The old server remains a large number of e m attachments, which you must ensure are made available on the new server.
What is the process for migrating the e-mail attachments to the new server?
A. While bat king up the CCMM database, you may specify any location to back up e mail attachments.
Supported backup destinations include mapped network drives, locally conned external hard drives,
or internal disk storage.
B. While backing up the CCMM database, e mail attachments must be hacked up to the same location
as the database. The backup location must be a mapped network drive.
C. While backing up the CCMM database, e-mail attachments are automatically included- The backup
location must be a mapped network drive.
D. You must manually copy the e-mail attachments from the old server to the same location on the new
server.
Answer: C
QUESTION 30
Which communication protocol is used between an Avaya Aura SIP enablement Service (SES) and the Contact Center Manager Server (CCMS)?
A. TCP
B. SIP
C. H.323
D. AML
E. TLS
Answer: B
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