2014 Latest Pass4sure&Lead2pass Avaya 3300 Dumps (11-20)

QUESTION 11

A supervisor with Avaya Aura Contact Center would like to create a custom Application Display The data fields available are cumulative, fixed, and instantaneous.
What is an example of a cumulative data field?

A.    Application Name
B.    Average Answered Delay
C.    Calls Waiting
D.    Service Level Threshold

Answer: B

QUESTION 12

You just installed a new Avaya Aura Contact Center (AACC) Installation and you need to configure it to talk to the Avaya Media Server (Avaya MS).
Which configuration options do you needed to configure to accomplish this?

A.    Media Servers and Routes
B.    Media Servers and Media Service and Routes
C.    Routes and Contact Types
D.    CONs (Route Points) and Skillsets

Answer: B

QUESTION 13
X customer with Avaya Aura Contact Center wants to create variables for use In script and flow applications.
What are the limitations of creating global and call variables?

A.    Maximum 100 global variables, maximum 100 call variables
B.    No stated maximum to global variables, maximum 100 call variables
C.    Maximum 100 global variables, No stated maximum to call variables
D.    Maximum 1000 global variables, maximum 100 call variables

Answer: C

QUESTION 14
Besides creating SQL statements that can be executed within scripts, what is another use of the database Integration wizard?

A.    It can be used to define variables.
B.    It can be used to store scripts.
C.    It can be used to integrate scripts with web services.
D.    It can be used to define SCE blocks.

Answer: A

QUESTION 15
A customer with Avaya Aura Contact Center wants to create a script using Intrinsic. The script will contain screening based on the how many calls are currently queued.
Which category of Intrinsic would be used to accomplish this?

A.    Call
B.    Skillset
C.    Time
D.    Traffic

Answer: D

QUESTION 16
An agent In Avaya Aura Contact Center steps away from the phoneset without logging out or going into Not Ready- Upon return. It is discovered that the telephone has been logged out.
What is the most likely explanation?

A.    The "Longest Idle since Last ACD/CDN" calls expired, logging out the telephone.
B.    The Call Presentation Class "Return To Queue" was enabled for this telephone, a call was presented and returned to the queue while the agent was away and the Logout option was assigned for After "Return to Queue, Make Phone set".
C.    The Call Presentation Class "After Call Break for N seconds" was enabled for this telephone, and the telephone was forced logged out.
D.    The "Longest Idle since Login" expired, logging out the telephone.

Answer: B

QUESTION 17
When configuring an Access Class within the Access and Partition Management component of Avaya Aura Contact Center, the system presents two options on which to assign permission.
If the supervisor has access to every item on the Launch pad, and if no permissions are granted under the Administration option, what would be the result In terms of access restriction for the user assigned to that Access Class?

A.    The user would not be able to create new administrative users.
B.    The user would not be able to configure new agents.
C.    The user would not be able to acquire Control Directory Numbers (CDN).
D.    The user would not be able to access the Audit Trail from the Launch pad.

Answer: A

QUESTION 18
A customer with Avaya Aura Contact Center in a SIP environment has added an Avaya Media Server Avaya MS) to the Contact Center Management Administration.
What is the next step in the configuration of the Avaya MS?

A.    The Avaya MS must be rebooted.
B.    Skillsets must be associated to the Avaya MS.
C.    Services such as Announcements and Dialog must be associated to the Avaya MS.
D.    The Avaya MS must be referenced in Global Settings.

Answer: C

QUESTION 19
When setting up your contact center using Avaya Aura Contact Center (AACC), the supervisors would like the agents to be automatically placed into an unavailable state after each skillset call. They want the agents to be unavailable for 30 seconds between calls.
What would you configure to accomplish this task?

A.    Call Presentation Classes
B.    Threshold Classes
C.    Global Settings
D.    Agent Greeting

Answer: A

QUESTION 20
A customer with Avaya Aura Contact Center has opened the Skillset View in the Contact Center Management component.
Which task can be performed from this view?

A.    Import a list of agents from a spreadsheet.
B.    Delete a supervisor.
C.    Create a new skillset.
D.    Create an Agent to Skillset Assignment.

Answer: C

 

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2014 Latest Pass4sure&Lead2pass Avaya 3300 Dumps (1-10)

QUESTION 1
A supervisor with Avaya Aura Contact Center wants to setup a requirement for the Calls Waiting column on a Sklllset Display to update in yellow when three or four calls are in queue, and red when five or more calls are in queue for the Customer Service Sklllset.
Which three areas of Contact Center Administration must be configured to accomplish this goal? (Choose three.)

A.    Create a Sklllset Threshold Class, assign 3 to Level 1, and 5 to Level 2 for Calls Waiting.
B.    Open a Standard Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column,
C.    Assign Sklllset Threshold Class to Customer Service Skillset.
D.    Create a custom formula for Calls Waiting.
E.    Create a custom Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column.

Answer: ACE

QUESTION 2
A customer with Avaya Aura Contact Center has created a script application. The customer would like to convert this script application into a flow application.
Which two statements regarding converting scripts are true? (Choose two.)

A.    The original script application must be In the Contact Center View.
B.    The original script application must be In the Local View.
C.    The conversion of the script to a flow results in only one APPLICATION, the flow version.
D.    The conversion of a script to a flow results in two scripts, the original script version and the new flow version.

Answer: BC

QUESTION 3
A supervisor In an Avaya Aura Contact Center SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:
GIVE IVR WITH VXML TREATMENT voicexml PARAMETERS
What are two Inputs after the PARAMETERS command? (Choose two.)

A.    prompttoplay
B.    _c_play_and_collect
C.    GIVE IVR WITH VXML TREATMENT
D.    Numberofdigits
E.    ASSIGN "please enter account number.wav"

Answer: AD

QUESTION 4
A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when the Call Rate Intrinsic is used?

A.    the number of contacts that entered the system in the last 10 minutes
B.    the total number of active calls in the system
C.    the number of calls that entered the system in the last 10 minutes
D.    the number of calls answered in the preceding 10 minutes

Answer: A

QUESTION 5
A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

A.    Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.
B.    Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.
C.    Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.
D.    Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

Answer: D

QUESTION 6
A customer with Avaya Aura Contact Center will use the Contact Router for all calls entering the system. What is one function of the Contact Router?

A.    It links agents to applications.
B.    It links skillsets to applications.
C.    It links Intrlnslcs to applications.
D.    It links Control Directory Numbers (CDN) to applications.

Answer: D

QUESTION 7
Which statement regarding scripts is true?

A.    A secondary script is the only place treatments can be applied to the call.
B.    A primary script is referenced directly from the Master script, otherwise It Is a secondary script.
C.    A primary script is the only place that call variables can be assigned.
D.    Secondary and primary scripts are exactly the same.

Answer: B

QUESTION 8
Which two commands can update the value of a call variable? (Choose two.)

A.    GIVE
B.    READVAR
C.    ASSIGN TO
D.    COLLECT DIGITS
E.    SEND REQUEST

Answer: BD

QUESTION 9
How many seconds are recommended that a script should wait after queuing a contact to a skillset?

A.    WAIT 1
B.    WAIT 2
C.    WAIT 4
D.    WAIT 8

Answer: B

QUESTION 10
A customer with Avaya Aura Contact Center has written a script application. The Problem View Is showing a syntax error with the following area of script:
IF DAY OF WEEK EQUALS MONDAY..FRIDAY THEN
What is the correct syntax required for this application?

A.    IF DAYS OF WEEK EQUALS MONDAY..FRIDAY THEN
B.    IF DAY OF WEEK EQUAI S MON..FRI THEN
C.    IF DAY OF WEEK – MONDAY FRIDAY THEN
D.    IF DAY OF WEEK = MONDAY..FRIDAY THEN

Answer: D

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