A supervisor with Avaya Aura Contact Center would like to create a custom Application Display The data fields available are cumulative, fixed, and instantaneous.
What is an example of a cumulative data field?
A. Application Name
B. Average Answered Delay
C. Calls Waiting
D. Service Level Threshold
You just installed a new Avaya Aura Contact Center (AACC) Installation and you need to configure it to talk to the Avaya Media Server (Avaya MS).
Which configuration options do you needed to configure to accomplish this?
A. Media Servers and Routes
B. Media Servers and Media Service and Routes
C. Routes and Contact Types
D. CONs (Route Points) and Skillsets
X customer with Avaya Aura Contact Center wants to create variables for use In script and flow applications.
What are the limitations of creating global and call variables?
A. Maximum 100 global variables, maximum 100 call variables
B. No stated maximum to global variables, maximum 100 call variables
C. Maximum 100 global variables, No stated maximum to call variables
D. Maximum 1000 global variables, maximum 100 call variables
Besides creating SQL statements that can be executed within scripts, what is another use of the database Integration wizard?
A. It can be used to define variables.
B. It can be used to store scripts.
C. It can be used to integrate scripts with web services.
D. It can be used to define SCE blocks.
A customer with Avaya Aura Contact Center wants to create a script using Intrinsic. The script will contain screening based on the how many calls are currently queued.
Which category of Intrinsic would be used to accomplish this?
An agent In Avaya Aura Contact Center steps away from the phoneset without logging out or going into Not Ready- Upon return. It is discovered that the telephone has been logged out.
What is the most likely explanation?
A. The "Longest Idle since Last ACD/CDN" calls expired, logging out the telephone.
B. The Call Presentation Class "Return To Queue" was enabled for this telephone, a call was presented and returned to the queue while the agent was away and the Logout option was assigned for After "Return to Queue, Make Phone set".
C. The Call Presentation Class "After Call Break for N seconds" was enabled for this telephone, and the telephone was forced logged out.
D. The "Longest Idle since Login" expired, logging out the telephone.
When configuring an Access Class within the Access and Partition Management component of Avaya Aura Contact Center, the system presents two options on which to assign permission.
If the supervisor has access to every item on the Launch pad, and if no permissions are granted under the Administration option, what would be the result In terms of access restriction for the user assigned to that Access Class?
A. The user would not be able to create new administrative users.
B. The user would not be able to configure new agents.
C. The user would not be able to acquire Control Directory Numbers (CDN).
D. The user would not be able to access the Audit Trail from the Launch pad.
A customer with Avaya Aura Contact Center in a SIP environment has added an Avaya Media Server Avaya MS) to the Contact Center Management Administration.
What is the next step in the configuration of the Avaya MS?
A. The Avaya MS must be rebooted.
B. Skillsets must be associated to the Avaya MS.
C. Services such as Announcements and Dialog must be associated to the Avaya MS.
D. The Avaya MS must be referenced in Global Settings.
When setting up your contact center using Avaya Aura Contact Center (AACC), the supervisors would like the agents to be automatically placed into an unavailable state after each skillset call. They want the agents to be unavailable for 30 seconds between calls.
What would you configure to accomplish this task?
A. Call Presentation Classes
B. Threshold Classes
C. Global Settings
D. Agent Greeting
A customer with Avaya Aura Contact Center has opened the Skillset View in the Contact Center Management component.
Which task can be performed from this view?
A. Import a list of agents from a spreadsheet.
B. Delete a supervisor.
C. Create a new skillset.
D. Create an Agent to Skillset Assignment.
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