Latest 2014 Pass4sure and Lead2pass Avaya 3301 Practice Tests (31-40)

QUESTION 31
You are experiencing issues with voice treatments being played to callers. You believe there may I problem with the Avaya Media Server (Avaya MS).
Where would you go to find Avaya MS related errors?

A.    the Windows Application Event Log on the Avaya MS server
B.    the event logs located in D:\Avaya\Logs\MAS on the Avaya MS server
C.    the Alarm Viewer in the Avaya MS Server Utility on the Avaya MS server
D.    the Alarms page in the System Status section of the Avaya MS Element Manager

Answer: D

QUESTION 32
Which two Avaya Aura Contact Center (AACC) components are supported by the capacity Assessment Tool (CapTool)? (Choose two.)

A.    License Manager
B.    Security framework
C.    Contact Center Manager Administration
D.    Avaya Media Server
E.    Avaya Aura Agent Desktop

Answer: AC

QUESTION 33
What is the maximum recommended CPU utilization for SIP-based Contract Center manager Server (CCMS)?

A.    CPU utilization must not exceed an average of 25% over any 15-minute interval.
B.    CPU utilization must not exceed an average of 50% over any 15-minute interval.
C.    CPU utilization must not exceed an average of 70% over any 15-minute interval.
D.    CPU utilization must not exceed an average of 70% over any 30-minute interval.

Answer: B

QUESTION 34
While troubleshooting issues sending e-mail from a Contact Center Multimedia (CCMM) server you encounter the following error in the tmailManager.log file:
javax.net.ssl.SSLHandshakeException: Could not find trusted certificate.
What is the cause of the error?

A.    The SMTP server requires SSI, but SSI is not configured on the CCMM server.
B.    A client-side SSI certificate is not installed on the CCMM server.
C.    An incorrect port has been specified for SMTP SSL communications in the EmailManager configuration.
D.    The certificate for the Certificate Authority (CA) used to sign the SMTP server’s SSL certificate needs
to be added to the EmailManager’s CA certificate list.

Answer: A

QUESTION 35
You are using the Communication Control Toolkit (CCT) Reference Client to troubleshoot issues with CCT in a SIP based environment. You have started up the Reference Client and connected using the Credentials of a domain account. The Available Desktop Devices list contains a single device, with red icon beside its associated address and status of "Acquisition Failure".
According to the information presented in the Reference Client, what is the status of the device?

A.    The address is not mapped to the domain account that you used to connect to CCT.
B.    The address has not been configured in CCT.
C.    CCT is unable to control the device via the VR87 protocol.
D.    The device is configured but has been put into Offline mode in CCT.

Answer: A

QUESTION 36
An administrator is attempting to modify an application within Contract Center manager Administration (CCMA) using the orchestration designer. When the administration launches the orchestration Designer the following error message error is displayed:
"Unable to contact CCMA server, verify that the server is fully configured and available. See the SCE log for more information."
What is one potential cause of this problem?

A.    All Orchestration Designer licenses have already been used by other administrator?
B.    The CCMA server has not been added to the list of Trusted Sites in the administrator’s Web browser.
C.    Data Execution Protection (DEP) is enabled for all programs and services on the CCMA server
D.    The password for the IUSR_SWC local account is set inconsistently for the CCMA application pools In
Internet Information Server (IIS) on the CCMA server.

Answer: D

QUESTION 37
A standalone Contact Center Manager Administration (CCMA) server was configured as a member of a workgroup prior to Installation of the CCMA software. After the installation was complete, the CCMA server was configured and tested; all Functions worked Directly. The site’s network administrator’s network administrator has added the CCMA server to a domain; users are now unable to log on to CCMA.
What is the overall cause of this problem and how should you correct it?

A.    Domain group policies are not allowing CCMA services to run with the IUSR_SWC local account
credentials. You must recreate the IUSR_SWC account as a domain account with local administrator
privileges, and configure all CCMA services to run with the credentials of the dom.
IUSR_SWC account.
B.    A CCMA server that is part of a workgroup cannot be joined to a domain after installation.
You must reinstall the CCMA software while the server is joined to the domain.
C.    Domain group policies are preventing the local IUSR_SWC account from accessing files and directories
required by CCMA. You must grant the appropriate permissions for those files and directories to the
local IUSR_SWC account.
D.    Domain group policies have removed the local IUSR_SWC account from the local Administrators group.
You must add the local IUSR_SWC account to the local Administrators group.

Answer: C

QUESTION 38
You are preparing to install Quick Fix Engineering (QH-) patches on the Avaya Media Server (Avaya MS). Although you are performing the work during a scheduled maintenance window, there are active calls the Avaya MS system. You wish to wait until all currently-active calls in the Avaya MS have completed before installing the QFE patches.
Which action must he perform to accomplish this?

A.    Put the Avaya MS in "Lock" mode.
B.    Put the Avaya MS in "Standby" mode.
C.    Put the Avaya MS in "Maintenance" mode.
D.    Put the Avaya MS in "Pending Lock" mode.

Answer: D

QUESTION 39
While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.
How would you make an archive of the log files to provide to support personnel?

A.    Create a ZIP archive of all files in D:\Avaya\Logs\CCT.
B.    The Archive Manager creates a newlog file archive every hour. the archive will be available configured
archive location when the Archive Manager completes the archive process.
C.    Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the
schedule completes, the archive will be available in the configured archive lot
D.    Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings
tab. The archive will be available in the configured archive location.

Answer: D

QUESTION 40
Which windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?

A.    Windows Event Viewer Logs\Applications
B.    Windows Event Viewer Logs\System
C.    Windows Event Viewer Logs\Security
D.    Windows Event Viewer \ Applications and Services

Answer: D

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Latest 2014 Pass4sure and Lead2pass Avaya 3301 Practice Tests (21-30)

QUESTION 21
You have completed s single, non-replicated nodal Contact Center Multimedia (CCMM) Installation, hut after configuring the License Manager and rebooting the server, you are seeing licensing errors in OR CCMM server’s event log. You review the licenses file installed on the license Manager to verify that the proper licensing is in place for CCMM.
Which licensed feature must be present in the license file to enable CCMM?

A.    LM_MMS
B.    LM_MMPN
C.    LM_LOC_VOA
D.    LM_CCMM_Nodal

Answer: B

QUESTION 22
When the agent attempts to log into the Avaya Aura Agent Desktop (AAAD) for the first time, an "Invalid Credentials" error message is displayed.
What is the cause of the error?

A.    The Windows account that the agent has used to log on to the computer is not mapped to an address
in Communication Control Toolkit (CCT).
B.    The password set for the agent in Contact Center Multimedia (CCMM) does not match I password the
agent is using in AAAD.
C.    The Voice URI assigned to the agent in Contact Center Manager Administration (CCMA) is incorrect.
D.    The SSL certificate used to secure CCT communications is not installed on the agent’s computer.

Answer: A

QUESTION 23
You have uploaded a new license file containing additional features to the Contact Center Manage Server (CCMS) and updated the License Manager with the new licenses. However, the new features are not accessible in Contact Center Manager Administrator (CCMA).
What should you do next to make the new features available in the Avaya Aura Contact Center (AACC)?

A.    All AACC servers must be rebooted in the following order: CCMS, Contact Center Multimedia (CCMM), Communication Control Toolkit (CCT), CCMA.
B.    The License Manager service must be restarted using the Windows Service Manager.
C.    Restart each component to force it to renew its license with the License Manager; the features will be automatically enabled when the license is renewed.
D.    The "Refresh All Servers" utility must be run from the CCMA Configuration page.

Answer: D

QUESTION 24
You want to install the Service Packs on your Avaya Aura Contact Center (AACC) co-resident server which contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs he installed using the Contact Center Patch Manager?

A.    Add the folder containing each patch to the patch directory list in the Contact Center Patch Manager,
then click "Scan for Updates" to locate all Service Packs. The selected folders will I scanned, and the
new service Packs will be offered for installation.
B.    Browse for the top level folder which contains all folders where Service Pack tiles are located, then
click "scan for Updates" to locate all Service Packs. The selected folder and all folders and all folder
underneath it will be scanned, and the new Service Packs will be offered for installation.
C.    Copy all Service Pack files to the folder which was used to install the previous set of Service Packs,
then start the Contact Center Patch Manager. The previous folder will be scanned automatically and
all new Service Packs will be offered for installation.
D.    Copy all Service Pack files to D:\Avaya\ServicePacks, then start the Contact Center Patch Manager.
The new Service Packs will be automatically detected and offered for Installation.

Answer: B

QUESTION 25
You are planning an Avaya Aura Contact Center (AACC) deployment. I he Information Technology department has requested that you specify host names (or the AACC servers.
Whit h two hostnames meet the server naming requirements specified by Avaya and RFC 1123? (Choose two.)

A.    01CTCTRSRV
B.    CONTACTCTRSRV01
C.    CONTACTCENTERSRV01
D.    CTCTR SRV01
E.    CTSRV01

Answer: BE

QUESTION 26
During installation of Contact Center Manager Server (CCMS) on a standalone server, an error message is displayed. The installation ultimately fails.
What would you do to detect the cause of the installation error?

A.    Examine the installation summary and results files in C:\Program Files\Avaya\Resources\html.
B.    Examine the log files in C:\Avaya\Logs\Sysops.
C.    Examine the log files in D:\Avaya\Logs\CCMS.
D.    Examine the Windows Application event log.

Answer: B

QUESTION 27
You are In the process of installing the Avaya Aura Contact (enter (AACX) Contact Center Manager Server (CCMS) software. As part of the installation, the Platform Vendor Independence (PVI) utility run to determine it the target server meets the minimum specifications required for the CCMS software Installation.
How does the PVI checker utility determine whether the server platform meets the minimum required specifications?

A.    The PVI checker utility compares the server specification’, to the minimum spot if requirements
provided by Avaya at the time the PVI utility was released.
B.    The PVI checker utility compares the server specifications to the minimum specifications calculated
by the Contact Center Migration Tool (CCMT) from the previous server’s configuration data.
C.    The PVI checker utility compares the server specifications to the minimum specifications calculated
by the contract from the expected design capacity requirements entered by the installer.
D.    PVI checker utility compares the server specifications to the most current minimum s specifications
downloaded from the Avaya website.

Answer: A

QUESTION 28
You must upgrade a contact center to Avaya Aura Contact Center (AACC) 6.x. The site is currently using Avaya NES Contact Center Rel 7.0 (CC7), with standalone Contact Center Manager Server (CCMS) Contact Center Manager Administration (CCMA), and Communication Control toolkit (CCT) servers the currently deployed software is Installed on Windows Server 2003 R2 standard Edition 32-bit x86, with Microsoft Service Pack 2 installed. You have verified that the existing servers meet the minimum hardware requirements for the site’s deployment of AACC.
What are the steps for performing an in-place upgrade from CC7 to AACC RIs 6.x, using the existing servers?

A.    1. Upgrade the operating system on each CC7 server to Windows Server 2008-
2. Run the AACC 6.x installation utility from the installation DVD.
B.    1. Upgrade the operating system on each CC7 server to Windows Server 2008.
2. Once the operating system upgrade is complete, run the Contact Center Migration Tool (CCMT)
provided in the most current AACC 6.x Service Pack.
C.    1. Use the CCMT to migrate historical and configuration data from the servers.
2. Install Windows Server 2008 as a clean installation (do not perform an upgrade).
3. Install the AACC 6.x software on each server and restore the migrated CC7 data.
D.    1. Make a complete backup of all CC7 data and configuration on each server.
2. Install Windows Server 2008 as a clean installation (do not perform an upgrade).
3. Install the AACC 6 software on each server and restore the CC7 data.

Answer: D

QUESTION 29
You are in the process of migrating an Avaya NHS Contact Center Multimedia (CCMM) 6 0 server to a new Avaya Aura Contact (enter (AACC) CCMM 6 server. The old server remains a large number of e m attachments, which you must ensure are made available on the new server.
What is the process for migrating the e-mail attachments to the new server?

A.    While bat king up the CCMM database, you may specify any location to back up e mail attachments.
Supported backup destinations include mapped network drives, locally conned external hard drives,
or internal disk storage.
B.    While backing up the CCMM database, e mail attachments must be hacked up to the same location
as the database. The backup location must be a mapped network drive.
C.    While backing up the CCMM database, e-mail attachments are automatically included- The backup
location must be a mapped network drive.
D.    You must manually copy the e-mail attachments from the old server to the same location on the new
server.

Answer: C

QUESTION 30
Which communication protocol is used between an Avaya Aura SIP enablement Service (SES) and the Contact Center Manager Server (CCMS)?

image

A.    TCP
B.    SIP
C.    H.323
D.    AML
E.    TLS

Answer: B

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Latest 2014 Pass4sure and Lead2pass Avaya 3301 Practice Tests (11-20)

QUESTION 11
What is the update frequency of the Contact Center Multimedia (CCMM) Dashboard?

A.    The Dashboard refreshes every 5 seconds.
B.    The Dashboard refreshes every 10 seconds by default.
C.    The Dashboard refresh rate is configurable from 1-360 seconds.
D.    The Dashboard update requires clicking on the Refresh button.
E.    The Dashboard update requires clicking on the Update button.

Answer: E
QUESTION 12
When attempting to log on to Contact Center Manager Administrator (CCMA) for the first time using internet Explorer 7.0, a new supervisor sees the message "ERROR:UNKNOWN!" on the login page. None the other supervisors report the issue, and you have logged onto CCMA yourself with the "webadmin" account and verified that it is functioning normally.
What is causing this problem and how should it be corrected?

A.    The CCMA server does not have a Windows Language Pack installed for the language assigned to
the supervisor’s account in Access and Partition Management. You must either install the appropriate
language pack or change the supervisor’s language to a language that does have Windows language
pack installed.
B.    The supervisor is connecting to the CCMA website while logged into the computer as a non- domain
user. You must update the Anonymous access configuration for the default website to use the "IUSR_SWC" credentials or ensure that all supervisors only use domain accounts when accessing CCMA.
C.    The character encoding is set to an incorrect value in the supervisor’s web browser. Set the encoding
in Internet Explorer to "Western European" and then reload the website.
D.    The URL for the CCMA server has not been added to the list of Trusted Sites in the supervisor’s
web browser. Add the CCMA URL to the list of Trusted Sites, then restart Internet Explorer and
reconnect to the website.

Answer: C
QUESTION 13
Which two visualization technologies are supported for Avaya Aura Contact Center (AACC)? (Choose two.)

A.    VMWare vSphere 3.0
B.    VMWare vSphere 4.0
C.    Microsoft Hyper-V
D.    Microsoft Virtual Server
E.    XenSecure Xen 3.1.2

Answer: BC
QUESTION 14
Which Avaya Aura Contact Center (AACC) historical report contains the time of arrival, Automatic Number Identification (ANI), answering agent, and final disposition for individual calls?

A.    Contacts Details report
B.    Contacts Received by Skillset report
C.    Contact Summary report
D.    Contact Treatment report

Answer: C
QUESTION 15
When initiating a simple SIP call, the SIP architecture uses an INVIII method message.
Which two fields would you examine to determine that an INVITE message was initiated when
tracing a SIP call?

A.    Call-ID:, Contact:
B.    Request:, Cseq:
C.    Via:, To:
D.    Contact:, Cseq:
E.    Request:, To:

Answer: D
QUESTION 16
In a SIP based Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

A.    Avaya Media Server
B.    Contact Center Media Services
C.    Session Manager
D.    SIP Gateway Manager

Answer: A
QUESTION 17
You have downloaded a new Quick Fix Engineering (QEF) patch for the Avaya Media Server (Avaya MS). You must install the QEF patch on the Avaya MS server.
What is used to install QFE patches on the Avaya MS?

A.    the System Configuration > Software Update page in the Avaya MS Element Manager
B.    the Patch Manager on the Avaya MS server
C.    the maspatch command-line utility on the Avaya MS server
D.    the syspatch command-line utility on the Avaya MS server

Answer: C
QUESTION 18
You are unable to access the Communication Control Toolkit (CCT) Web Administration tool. When you click on the link in Contact Center Manager Administration (CCMA), your Web browser displays the message "Internet Explorer cannot display the webpage."
What should you do next to begin troubleshooting the issue?

A.    Start the CCTOMCATSRV service on the CCT server.
B.    Verify that the port number configured for the CCT server in CCMA is set to 8443.
C.    Ensure that IIS is properly installed and configured on the CCT server.
D.    Ensure that the SSL certificate issued to the CCT server is installed on the CCMA server.

Answer: A
QUESTION 19
Real-time displays on a standalone Contract Center manager Administration (CCMA) are not being updated with data. You suspect that the CCMA server is not receiving real-time data from the Contact Center Server (CCMS).
Which tool on the CCMA server can he used to determine whether real time data is being received from CCMS?

A.    mRcv.exe
B.    RTR Monitor from the CCMA Configuration utility
C.    iceRTDTrace.exe
D.    mCast.exe

Answer: C
QUESTION 20
In a SIP environment, which component of Avaya Aura Contact Center (AACC) performs call processing?

A.    .NET
B.    SIP Computer Telephony Integration (CTI)
C.    SIP Gateway Manager
D.    SIP Proxy Server
E.    SIP Redirect Server

Answer: D

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Latest 2014 Pass4sure and Lead2pass Avaya 3301 Practice Tests (1-10)

QUESTION 1
In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most commonly received e-mail queries?

A.    Run ,1 "Contacts is Closed by Auto Suggestion, top 5" historical report from the "Multimedia" folder
in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and auto
suggestion keywords and responses from the report to create new e-mail auto-respect.
B.    Enable "Keyword Reporting" for e-mail contactsinthe "E mail" tool in Contact Center Multimedia (CCMM) Administration, then use the "Keyword Frequency" tool to determine which keywords would be used
to trigger new auto-responses.
C.    Run a "Contact Summary" report in Historical Reporting on the CCMA server and create auto-responses
based on the most frequently-occurring e-mail contact topics in the report.
D.    Use the "Auto-Suggest Promotion" tool in CCMM Administration to promote auto-suggestions
auto-responses based on the percentage of contacts for which each auto-suggestion was selected.

Answer: D

QUESTION 2
While Investigating an Issue with an Avaya Aura Contact Center (AACC) Contact Center Manager (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs?

A.    D:\Avaya\Logs\CCMS\TFE 1.log
B.    D:\Avaya\l_ogs\CCMS_TFF 1.log
C.    D:\Avaya\Logs\CCMS_TFE_5.log
D.    D:\Avaya\Logs\CCMS\CCMS_TFE_1.log

Answer: D

QUESTION 3
Where are current SIP messages logged by Contact Center Manager Server?

A.    C:\Avaya\logs\CCMS\SipMessages0
B.    D:\Avaya\Logs\CCMS\SGM\SipMessages0
C.    D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0
D.    F:\Traces\Avaya\Logs\CCMS\SGM\SipMessagesO

Answer: C

QUESTION 4
In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agent’s telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may be answered either via the telephone or AAAD.
If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to signal off-hook?

A.    CCT
B.    SIP RTP
C.    TAPI
D.    TR87

Answer: D

QUESTION 5
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?

A.    The agent’s web browser is not set for the correct character encoding.
B.    .NET 3.5 Service Pack 1 is not installed on the agent’s computer.
C.    Internet Explorer is not set as the default browser on the agent’s computer.
D.    The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia
(CCMM).

Answer: C

QUESTION 6
The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file.
What should you do next to completely resolve the issue?

A.    Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
B.    Reboot the CCMS server.
C.    Use the windows services utility to restart the MAS Configuration manager services.
D.    Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.

Answer: A

QUESTION 7
At an elevated level, engineers have designed the architecture ol SH’ around ttv<> varlel les of component s.
Which SIP component is comprised of two subcomponents, where one component initiates SIP the other component responds to requests?

A.    User Agent
B.    SIP Gateway Manager
C.    Back to-Back User Ag
D.    SIP Server
E.    SIP Gateway

Answer: A

QUESTION 8
Avaya Aura Contact Center Manager Server (CCMS) is host to the Contact Center Security
framework certificate Store. In the procedures to Create a Certificate Store, once the store is created is also created.
A characteristic of this certificate is that it contains__________.

A.    a private key that is used in private – public key encryption
B.    a public key that is used in public – public key encryption
C.    a private key that is used in private – private key encryption
D.    a public key that is used in private – private key encryption

Answer: A

QUESTION 9
Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?

A.    SIP Gateway Manager with transport Layer Security (TLS)
B.    Network Routing Service with TCP and UDP
C.    Back to Back User Agent (B2BUA) with TLS
D.    SIP Gateway with Real-Time Protocol (RTP)
E.    SIP Redirect Server with RTP

Answer: D

QUESTION 10
Your department has installed a backup utility client application on your co-resident Contact Center Manager Server (CCMS) server. This utility uses port 10000 for network communications. After installing the utility and rebooting the server, you begin to have issued with the Avaya Aura Contact Center (AACC) system.
What are the symptoms of this problem that you experience?

A.    The TFE service fails to start and calls are not processed.
B.    The Toolkit Name service fails to start and agents appear as "UNKNOWN" in real-time displays.
C.    The NCCT service fails to start and agents are unable to log in via the Avaya Aura Agent Desktop)
(AAAD).
D.    SymposiumWC.exe fails to start and supervisors are unable to log in to Contact Center Manager
Administrator (CCMA).

Answer: B

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