Gwen works for a small company where she has been asked to find a cost-effective option for providing comprehensive customer service. The finance, technical support, sales and customer service departments all need to share information about their customers. Gwen is considering adoption of a customer relationship management (CRM) application. Which of the following would be the most cost-effective solution?
A. She can purchase a new server, then create and maintain the CRM in-house.
B. She can outsource all customer service so the company can focus on product development.
C. She can contract with a cloud service provider to host the CRM that her company’s employees
D. She can hire a programmer to develop and maintain the CRM specific to her company’s needs,
then have a service provider host the application.
Which of the following is used to help non-technical users collectively classify and find information on a site?
B. A wiki
C. Web feed
Sally is a network technician at Acme Corporation. She has been directed to configure the network adapter for a company laptop so that it can be used to connect to the company network and the Internet. What is one of the required TCP/IP settings that she will need to configure?
A. MAC address
B. Default gateway
C. Workstation name
D. Loopback address
Web pages structured with which tag will fail W3C validation tests, no matter what standard is used?
A. <d iv>
Consider the following address:
Which of the following is the best classification for the address?
A. Fully qualified domain name
B. Virtual domain name
C. Relative URL
D. Deep URL
You received a text and a threatening voicemail from an angry customer who wants to immediately discuss the shortcomings of a recently released product. You are about to walk into a mandatory meeting with your top-level leadership team. Which of the following is your best course of action?
A. Continue to send text messages to the customer hoping to smooth things over until you can call him
on the phone after your meeting.
B. Request that the customer send his complaints by e-mail, knowing that any inappropriate communication
will be well documented.
C. Do not respond to the customer.
D. Skip the meeting and call the customer.
Which of the following is a security threat commonly associated with cloud-based services?
C. Hypervisor vulnerabilities
D. Operating system vulnerabilities
Server-based networks typically contain centralized network resources, which are usually not available on peer-to-peer (P2P) networks. Which of the following examples describes a server based network?
A. Three network clients connecting to a file server
B. Downloading a file by using Bit Torrent technology
C. Sharing one or more files to another computer via the Internet
D. A client connecting to another computer over the Internet to share music
Marion has been hired by a small business to determine why its Web site does not attract users. As Marion interviews different members of the company, she learns that when the site was first created, the external Web developer did not produce any documents specifying the basic requirements for the site. As a result, the site did not have a defined purpose and was not designed for the company’s audience. Additionally, the site navigation did not make sense from a user’s point of view. Marion considers this information, then she recommends that the company create which document?
C. Marketing slideshow
D. Non-disclosure agreement
Andrea works as an Administrative Assistant for a small business that uses an SaaS service for accounting, sales orders and customer service information about the business’s customers. This product is similar to Salesforce.com and its competitors. Andrea makes sure she saves accurate records about current projects and performs regular backups of the business data stored on the cloud-based service. Which of the following is the primary reason for this practice?
A. If there is an interruption in Internet access, the service and records would not be accessible.
B. There is a limit on the number of users who are allowed to access the cloud-based service at any
C. Data stored online through the cloud-based service is more at risk to security breaches than if it were
D. Andrea is overly cautious because it is well known that cloud-based services are highly secure, highly
reliable and always available.
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