Latest 2014 Pass4sure and Lead2pass Avaya 3301 Practice Tests (11-20)

QUESTION 11
What is the update frequency of the Contact Center Multimedia (CCMM) Dashboard?

A.    The Dashboard refreshes every 5 seconds.
B.    The Dashboard refreshes every 10 seconds by default.
C.    The Dashboard refresh rate is configurable from 1-360 seconds.
D.    The Dashboard update requires clicking on the Refresh button.
E.    The Dashboard update requires clicking on the Update button.

Answer: E
QUESTION 12
When attempting to log on to Contact Center Manager Administrator (CCMA) for the first time using internet Explorer 7.0, a new supervisor sees the message "ERROR:UNKNOWN!" on the login page. None the other supervisors report the issue, and you have logged onto CCMA yourself with the "webadmin" account and verified that it is functioning normally.
What is causing this problem and how should it be corrected?

A.    The CCMA server does not have a Windows Language Pack installed for the language assigned to
the supervisor’s account in Access and Partition Management. You must either install the appropriate
language pack or change the supervisor’s language to a language that does have Windows language
pack installed.
B.    The supervisor is connecting to the CCMA website while logged into the computer as a non- domain
user. You must update the Anonymous access configuration for the default website to use the "IUSR_SWC" credentials or ensure that all supervisors only use domain accounts when accessing CCMA.
C.    The character encoding is set to an incorrect value in the supervisor’s web browser. Set the encoding
in Internet Explorer to "Western European" and then reload the website.
D.    The URL for the CCMA server has not been added to the list of Trusted Sites in the supervisor’s
web browser. Add the CCMA URL to the list of Trusted Sites, then restart Internet Explorer and
reconnect to the website.

Answer: C
QUESTION 13
Which two visualization technologies are supported for Avaya Aura Contact Center (AACC)? (Choose two.)

A.    VMWare vSphere 3.0
B.    VMWare vSphere 4.0
C.    Microsoft Hyper-V
D.    Microsoft Virtual Server
E.    XenSecure Xen 3.1.2

Answer: BC
QUESTION 14
Which Avaya Aura Contact Center (AACC) historical report contains the time of arrival, Automatic Number Identification (ANI), answering agent, and final disposition for individual calls?

A.    Contacts Details report
B.    Contacts Received by Skillset report
C.    Contact Summary report
D.    Contact Treatment report

Answer: C
QUESTION 15
When initiating a simple SIP call, the SIP architecture uses an INVIII method message.
Which two fields would you examine to determine that an INVITE message was initiated when
tracing a SIP call?

A.    Call-ID:, Contact:
B.    Request:, Cseq:
C.    Via:, To:
D.    Contact:, Cseq:
E.    Request:, To:

Answer: D
QUESTION 16
In a SIP based Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

A.    Avaya Media Server
B.    Contact Center Media Services
C.    Session Manager
D.    SIP Gateway Manager

Answer: A
QUESTION 17
You have downloaded a new Quick Fix Engineering (QEF) patch for the Avaya Media Server (Avaya MS). You must install the QEF patch on the Avaya MS server.
What is used to install QFE patches on the Avaya MS?

A.    the System Configuration > Software Update page in the Avaya MS Element Manager
B.    the Patch Manager on the Avaya MS server
C.    the maspatch command-line utility on the Avaya MS server
D.    the syspatch command-line utility on the Avaya MS server

Answer: C
QUESTION 18
You are unable to access the Communication Control Toolkit (CCT) Web Administration tool. When you click on the link in Contact Center Manager Administration (CCMA), your Web browser displays the message "Internet Explorer cannot display the webpage."
What should you do next to begin troubleshooting the issue?

A.    Start the CCTOMCATSRV service on the CCT server.
B.    Verify that the port number configured for the CCT server in CCMA is set to 8443.
C.    Ensure that IIS is properly installed and configured on the CCT server.
D.    Ensure that the SSL certificate issued to the CCT server is installed on the CCMA server.

Answer: A
QUESTION 19
Real-time displays on a standalone Contract Center manager Administration (CCMA) are not being updated with data. You suspect that the CCMA server is not receiving real-time data from the Contact Center Server (CCMS).
Which tool on the CCMA server can he used to determine whether real time data is being received from CCMS?

A.    mRcv.exe
B.    RTR Monitor from the CCMA Configuration utility
C.    iceRTDTrace.exe
D.    mCast.exe

Answer: C
QUESTION 20
In a SIP environment, which component of Avaya Aura Contact Center (AACC) performs call processing?

A.    .NET
B.    SIP Computer Telephony Integration (CTI)
C.    SIP Gateway Manager
D.    SIP Proxy Server
E.    SIP Redirect Server

Answer: D

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